Coronavirus (COVID-19) Information
Published: Thu 17 Dec 2020
Keeping everyone safe on public transport
Advice for travelling on public transport
If travelling on public transport, you must wear a fitted face mask covering your nose and mouth, unless you have a lawful reason for not doing so, and ensure you wear it for your entire journey.
Remember to put on your fitted face mask when you enter a train station and before getting on coaches. You must also wear a mask on platforms and coach stops when you can't keep a safe distance from others.
Advice for passengers travelling to South Australia
All travellers entering South Australia, regardless of where they are travelling from, are required to complete a Cross Border Travel Registration at least 7 days before travelling.
Frequently Asked Questions
How can we help ensure safety on V/Line trains and coaches?
Everyone has a role to play to keep our network safe – stay home if you’re unwell, practise good hand hygiene, wear a fitted face mask, travel outside the peak and keep your distance where you can.
We will not be limiting the number of people on board our trains and coaches because this is likely to cause crowding in other areas such as platforms and coach stops.
There are things you can do to make your trip easier:
- Wear a face mask
- Spread out on trains, along platforms and at coach stops where you can, and use the space available
- We recommend travelling with your own personal hand sanitiser, as well as washing your hands before and after using public transport
Please be patient, respectful and kind to each other and our staff – we’re all in this together.
What extra cleaning is being done and how often?
High-touch surfaces on the network such as door handles, myki touch points and handrails are being cleaned regularly, as well as nightly deep-cleaning of our trains, coaches and stations to help keep passengers safe. This increased cleaning program will be in place for as long as necessary.
Are conductors still travelling on the train?
Yes, conductors continue to travel on all V/Line trains to make announcements, perform essential operational tasks and provide assistance to anyone who needs help.
Conductors and station staff are also available to support customers at station stops with any assistance they need. Customers can wait in the Boarding Assistance Zones on all regional platforms and platforms 3A and 15A at Southern Cross Station to alert conductors that they need help with their journey.
If you do need a conductor while on your journey, please press the emergency button if available in your carriage and they will be able to assist.
Is checked luggage still available?
No. To help slow the spread of coronavirus checked luggage will not be available on V/Line services until further notice. Passengers are still able to take their own luggage onboard services provided it meets the normal requirements for luggage on V/Line trains and coaches.
Are refreshments available for purchase on board?
Our cafe/bar service will be available on most services.
Water will still be available on all V/Line train services.