Coronavirus (COVID-19) Information
Published: Thu 1 Jul 2021
Latest COVIDSafe settings information including interstate travel restrictions.
Advice updated: Tuesday 27 July 2021
Restrictions ease from 11.59pm Tuesday 27 July 2021.
From 11.59pm Tuesday 27 July, the 5km travel limit will be removed and there are no restrictions on the reasons to leave home or how far you can travel within Victoria.
Face masks will need to be worn indoors and outdoors including on public transport – whenever you leave home.
We will not be accepting cash on any of our services until further notice.
Visit Coronavirus Victoria for the latest information.
Advice for passengers travelling to ACT
Restrictions are in place for passengers from greater Melbourne travelling across the ACT border. V/Line coaches are still in operation, however there are travel restrictions in place.
Please visit the ACT Government Covid website https://www.covid19.act.gov.au/ for more information and ensure you are permitted to travel before you board your service or book your ticket.
Advice for passengers travelling to New South Wales
Restrictions are in place for passengers from greater Melbourne travelling across the NSW border. V/Line coaches will not operate across the NSW border until further notice.
Please visit the NSW Government Covid website https://www.nsw.gov.au/covid-19/rules/border-restrictions for more information.
Advice for passengers travelling to South Australia
Restrictions are in place for passengers from greater Melbourne travelling across the South Australian border. V/Line coaches will not operate across the SA border until further notice.
Please visit the SA Government Covid website https://www.covid-19.sa.gov.au/response for more information.
Passengers who are no longer travelling, can cancel their booking and request a refund by:
We will continue to update this page as new information is made available.
Advice for travelling on public transport
If travelling on public transport, you must wear a fitted face mask covering your nose and mouth, unless you have a lawful reason for not doing so, and ensure you wear it for your entire journey.
Remember to put on your fitted face mask when you enter a train station and before getting on coaches. You must also wear a mask on platforms and coach stops when you can't keep a safe distance from others.
Frequently Asked Questions
How can we help ensure safety on V/Line trains and coaches?
Everyone has a role to play to keep our network safe – stay home if you’re unwell, practise good hand hygiene, wear a fitted face mask, travel outside the peak and keep your distance where you can.
We will not be limiting the number of people on board our trains and coaches because this is likely to cause crowding in other areas such as platforms and coach stops.
There are things you can do to make your trip easier:
- Wear a face mask
- Spread out on trains, along platforms and at coach stops where you can, and use the space available
- We recommend travelling with your own personal hand sanitiser, as well as washing your hands before and after using public transport
Please be patient, respectful and kind to each other and our staff – we’re all in this together.
What extra cleaning is being done and how often?
High-touch surfaces on the network such as door handles, myki touch points and handrails are being cleaned regularly, as well as nightly deep-cleaning of our trains, coaches and stations to help keep passengers safe. This increased cleaning program will be in place for as long as necessary.
Are conductors still travelling on the train?
Yes, conductors continue to travel on all V/Line trains to make announcements, perform essential operational tasks and provide assistance to anyone who needs help.
Conductors and station staff are also available to support customers at station stops with any assistance they need. Customers can wait in the Boarding Assistance Zones on all regional platforms and platforms 3A and 15A at Southern Cross Station to alert conductors that they need help with their journey.
If you do need a conductor while on your journey, please press the emergency button if available in your carriage and they will be able to assist.
Is checked luggage still available?
No. To help slow the spread of coronavirus checked luggage will not be available on V/Line services until further notice. Passengers are still able to take their own luggage onboard services provided it meets the normal requirements for luggage on V/Line trains and coaches.
Is cash still accepted on the public transport network?
Regional customers travelling on V/Line long distance services on trains or coaches can purchase paper tickets using cash or a credit or debit card at staffed V/Line stations, select Metro Trains stations, and V/Line ticket agents, the V/Line website or by calling 1800 800 007.
If a regional bus service doesn’t have myki, customers will be able to use cash from 11.59pm Thursday 24 June 2021.
We have plenty of cashless ways to top up your myki online or at your nearest station or stop.
• Top up at myki machines, located at all stations
• Use our myki or quick top up machines at stations
• Head to an authorised myki retailer, including all 7-Elevens
• Top up online on the PTV website or in the PTV app
Are refreshments available for purchase on board?
Catering onboard V/Line long distance train services will resume from 12.30pm Friday 25 June 2021.