VLocity trains will be progressively introduced on the Warrnambool Line from 1 November. The following information outlines what you need to know when travelling on this service.
Luggage and bikes
VLocity trains feature in-carriage luggage storage, making it easy to access belongings throughout the journey. While VLocity trains will not offer checked luggage services, this change allows for quicker boardings and departures, giving passengers better access to their luggage.
Passengers can bring their bicycles, e-bikes and e-scooters on board where there is space available. VLocity trains have dedicated in-carriage bike storage areas. Prior to boarding, where possible, please speak to station staff or the conductor, who will determine if there is space available for you to travel with a bicycle, and if so, direct you to the best location to wait on the platform and where to store your bicycle for the duration of your journey.
Food and drink
VLocity trains travelling on the Warrnambool Line do not have on-board café bar facilities. Passengers are able to bring their own food and non-alcoholic beverages onboard, providing they have a secure lid. Vending machines will be available at Warrnambool, Camperdown, Colac, Geelong, Footscray and Southern Cross stations for purchasing refreshments before your journey. Passengers are encouraged to consider other travellers and avoid strong smelling food.
Reservations
Passengers can book a ticket via the V/Line website, at a staffed V/Line or premium Metro station, calling 1800 800 007 or visiting a retail ticket agent.
Two of the three carriages will offer reserved seating with the third carriage available for unreserved seating. If all seats are booked on a service, passengers can buy an unreserved ticket but may have to stand for all or part of the journey.
On Warrnambool bound trains, the rear two carriages will be reserved, while on Melbourne bound trains, the front two will be reserved. This includes the quiet carriage at the Melbourne end of the train.
The recent introduction of eTicketing has made taking a journey with V/Line even easier – giving passengers the option to receive their tickets via SMS or email, in addition to traditional paper tickets.
Priority seats and mobility aid spaces can be reserved, or passengers can request assistance from the conductor on the day. Elderly passengers and passengers with accessibility needs should speak to the conductor onboard the service if they require assistance.
Passengers with accessibility needs are encouraged to call 1800 800 007 before you travel so we can provide the best possible service for your journey.
The seating layout on a VLocity service may change at short notice due to operational requirements so please speak with a conductor if you require assistance around your reservation.